RETURNS & EXCHANGES

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Ton Amour does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Ton Amour reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, Ton Amour reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Ton Amour items sent to our Distribution Center will be discarded upon receipt.

Our Customer Protection Team handles situations in which a #AmourTroops return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #AmourTroop, we must ensure the safety, welfare, and comfort of all #AmourTroops across the globe.

All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit. Bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear" (such as Halloween costumes) are also considered Final Sale and non-returnable.

Note: Should you choose to return a Final Sale item, Ton Amour reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

Because we can’t ensure our #AmourTroops will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and add the attachment to the Online Request Form along with a description of the damaged item and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please submit a request through our Online Request Form within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

Complete a returns request form (included in your original packaging or by downloading and printing this form), and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.

Alternatively, you may use the packing slip(s) provided with your order(s) to return; simply mark your packing slip and include the appropriate Return Reason code next to the item indicated on the packing slip.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Ton Amour reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resaleable condition.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. U.S. customers: we recommend sending your return via our Online Returns Portal. International customers: we recommend sending your return along with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Ton Amour
3801 Avenue M
Brooklyn, NY 11234

Store credit in the form of a Ton Amour E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Ton Amour does not issue store credit for the original shipping charges.

Ton Amour requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail locations after 30 days are considered to be “stale” returns.

Alternatively, Ton Amour reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.